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Conkering the Print World
What Frank Golden of PrintHut Said...
“Through her ability to see the root of a problem, rather than just tackle the obvious symptoms, Marion changed the way we looked at, and use, our Order Processing information.
Faced with the dilemma that we could not get at our Monthly Sales figures simply, Marion saw that our problem; producing timely and accurate Management Information, was a much an internal Order Processing problem as a problem with difficult to use Excel Spreadsheets.
Our Order Processing and Management Information system, “Conker”, is now an integral part of our business allowing PrintHut to process Quotes & Orders, measure performance and audit sales the at a touch of a button – every day!”
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The Results we helped PrintHut Achieve...
PrintHut supply print services to small and large businesses alike.
Since the installation of their bespoke Order Processing and Management Information system they:
- Maximise all Sales opportunities, because they can see all quotes and orders simply, never missing on a follow up call, or request for a quote.
- Keep up to date with how the business is doing daily. They have accurate Sales and Orders figures every minute of every day, at the click of a button.
- Process more Quotes and Orders than ever before, without increasing staffing. The system creates Quotes, RFQ & Orders automatically and despatches them via e-mail speeding up all admin processes.
- Get better deals for their Clients. By having profit/margin figures at their fingertips, they quickly see which of their suppliers is offering the best deal for their Client, and place orders accordingly.
- Get better deals for PrintHut by monitoring sales levels with Suppliers and negotiating prices based on volume.
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PrintHut Achieved these results following our...
- Process analysis – Rather than just solve the problem presented i.e., “It takes too long to get our Sales Figures”, we looked at the processes that went into creating those sales figures.
- Tackling the root of the problem meant that we solved the real problem, not just the symptom.
- Software Development Planning – By creating a plan to build the software at a pace that worked with PrintHut’s busy schedule, we fitted in the development with their normal work flows.
- Software Development – Creating the software alongside PrintHut’s staff, we made sure the system works with them every step of the way
- Staff Training & Support – training for staff on the new system and being on hand after the installation to make sure that everything runs smoothly.
- Use of familiar Software – “Conker” was built using Microsoft Office; Excel, Word, OUtlook and Access. The staff were already comfortable with most of the software “Look & Feel” which made it even easier to learn.
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Why Our Approach Worked...
Our work with PrintHut was so successful because we focussed on:
- The real problem – not just the symptom
- Making solutions that worked for PrintHut simply, every day
- Making it easy for the Business to work with the new software.
- Software developed in small steps – no HUGE installation at the end that nobody can cope with
- Being friendly, approachable, and business (rather than IT) focused
- Giving on-going support at a level which makes everyone’s life simple
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“I have always been impressed with Marion's software skills but was astonished with her ability to understand our business model, and the problems that we needed to overcome to retain market share through a systematic approach. A truely valued supplier and friend to the business.”